Insights

How Financial Services Brands Can Optimise the Online Customer Experience

White Papers / 12 Dec 2018

Tags: Customer Experience / Financial Services / Optimisation Partner

We joined our partner, ContentSquare, for a roundtable event with the financial services industry. We delved into the topic of how the financial services industry can optimise the online customer experience.

Financial services brands such as LV, Nutmeg, Leadinvest, Moneygram and Transferwise joined us to share their UX challenges.

Download this booklet to explore the key takeaways from the event, including their main UX challenges:

  • Overcoming legacy mindsets
  • Data versus opinion
  • Leveraging behavioural insights

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